Terms and Conditions

Last updated: 08 January 2026

Your Company Name, [registered address] (“Company”, “we”, “us”, “our”), provides professional online translation services through [yourdomain.com] (the “Website”).

These Terms and Conditions (“Terms”) govern your access to and use of our translation services (the “Service”) and form a legally binding agreement between the Company and each user/customer (“Customer”, “you”).

By creating an account, purchasing Credits, submitting content for translation, or otherwise using the Service, you agree to these Terms. If you do not accept them, you must not use the Service.

The Service is provided exclusively via the Website. We do not provide an API, developer access, or third-party integrations unless explicitly stated on the Website.

We comply with applicable laws and regulations. The Service is not offered in territories where providing it would breach sanctions, export controls, or other legal restrictions. We may restrict access and/or terminate this Agreement immediately if the Service is used in, for, or for the benefit of restricted territories or sanctioned parties.

1. Definitions

1.1 Agreement means the binding contract between you and the Company under these Terms governing use of the Service.
1.2 Business Days means Monday to Friday excluding public holidays at the Company’s registered office.
1.3 Characters means the number of characters in Customer-submitted text counted using standard encoding (e.g., UTF-8). Multi-byte characters count as one character.
1.4 Content means any text, file, or document you submit through the Website for translation.
1.5 Customer means any individual or legal entity using or ordering the Service.
1.6 Order Button means the action clearly labeled to finalize an order (e.g., “Translate”, “Buy”, “Place Order”, or similar) on the Website.
1.7 Translated Output (or Processed Content) means the translated result produced from your Content by the Service.
1.8 Sanctioned Party means a person or entity listed under sanctions/restricted party lists maintained by the EU, UK, US, UN, or other applicable authorities.
1.9 Service means the website-based translation service offered by the Company, including document translation and character-based text translation, as described in the Service Specification.
1.10 Service Specification means the features, supported formats, languages, and technical limits shown on the Website at the time of ordering.
1.11 Single-User License means access granted to one individual using one account. The same person may use multiple devices, but may not share access with multiple users simultaneously.
1.12 Website means [yourdomain.com] and any official pages through which the Service is provided.

2. Subject of the Agreement

2.1 Under these Terms and the applicable Service Specification, the Company provides access to the Service through the Website. You may submit Content for translation and receive Translated Output according to the selected options and pricing displayed at checkout.

2.2 If you use paid features, you agree to pay the fees shown during the order flow (or otherwise agreed in writing). Prices displayed before confirmation are binding once you place the order.

3. Our Services

3.1 General

3.1.1 The Company provides access to the Service for the duration and scope of this Agreement as described in the Service Specification.

3.1.2 We store Content and Translated Output only to the extent technically required to process and deliver translations. Optional features (such as saved translations or history) are available only if you enable them and can be deleted by you at any time. Unless required by law, all Content and Translated Output associated with an account are deleted within 90 days after account closure or termination of the Agreement.

3.1.3 Content may be processed on infrastructure operated by the Company and/or reputable third-party cloud providers. Processing locations may vary based on performance, availability, and legal requirements. Appropriate confidentiality and data protection measures apply.

3.1.4 We access Content/Translated Output only where necessary to (a) investigate technical faults, (b) resolve errors, or (c) maintain Service security and functionality. In exceptional cases, encrypted job data may be retained for up to 72 hours for recovery/debugging and is then automatically deleted. Access is limited to authorized personnel and is logged.

3.1.5 We do not use your Content or Translated Output to train or improve our models unless you have explicitly consented in writing (or via an explicit product consent mechanism, if introduced in the future).

3.1.6 We may offer features labeled “beta”, “test”, or similar. These are optional, may be changed or removed at any time, and are provided without warranty to the extent permitted by law.

3.1.7 Any additional services (such as custom projects, editing, consulting, or integration support) require a separate written agreement.

3.1.8 We may use subcontractors and processors to provide the Service. They operate under written agreements requiring confidentiality and appropriate data protection.

3.1.9 If team or multi-user functionality is offered, the account holder remains responsible for activity under their credentials and must ensure authorized users comply with these Terms and report unauthorized access promptly.

4. Availability

4.1 Uptime target. For paid services, we aim for an annual average availability of 97%. This target excludes (a) scheduled maintenance, (b) events beyond our reasonable control (including network/provider outages, DDoS, power failures, natural events, or changes in law), (c) issues caused by your devices, software, network, or browser, and (d) unusual spikes requiring emergency capacity measures.

4.2 Measurement. Availability is calculated as operational hours divided by total hours in the relevant calendar year, excluding the events in Section 4.1.

4.3 Planned maintenance. Where possible, we provide notice of planned maintenance and schedule it during lower-traffic periods (CET/CEST).

5. Contract Formation

5.1 Order process. To purchase Credits or place an order, you provide account credentials (or another supported sign-in), billing details, and payment information. Before final submission, you can review and correct inputs. By accepting these Terms and clicking the Order Button, you submit a binding offer.

5.2 Right to decline. We may reject an order reasonably (for example, suspected fraud, sanctions compliance, unlawful intent, or material misrepresentation). If we reject an order, we will notify you during or shortly after checkout.

5.3 Acceptance. The Agreement is formed when either (a) the confirmation page is displayed after successful payment authorization, or (b) we send an order confirmation email, whichever occurs first.

5.4 Distance communication. Where explicitly offered, the Agreement may also be concluded via other remote means (e.g., email). In such cases, formation occurs upon our explicit confirmation or when we make the Service available.

5.5 Start of performance. We begin providing the Service immediately after contract formation unless stated otherwise or required by law.

5.6 Language. These Terms may be available in multiple languages for convenience. Unless mandatory law requires otherwise, the English version governs in case of conflict.

6. Intellectual Property and Rights

6.1 License to use the Service. Subject to these Terms and payment of applicable fees, we grant you a non-exclusive, non-transferable, non-sublicensable, worldwide right to access and use the Service via the Website during the term of the Agreement for your own purposes.

6.2 Website materials. Documentation, guides, FAQs, and support materials may be used only to operate the Service as intended. All rights not expressly granted are reserved.

6.3 Your Content. You retain ownership of your Content. You grant the Company a non-exclusive, worldwide license to host, store, reproduce, modify, process, translate, and transmit Content solely to provide, maintain, secure, and support the Service (including troubleshooting, backups, and legal compliance), and to allow subcontractors/processors to do the same on our behalf.

6.4 Ownership of Translated Output. After full payment for the relevant order, we assign to you, to the maximum extent permitted by law, any rights we may hold in the Translated Output. If assignment is not permitted in your jurisdiction, we grant you a perpetual, irrevocable, transferable, sublicensable, worldwide license to use, reproduce, adapt, publish, distribute, and create derivative works of the Translated Output for any lawful purpose.

6.5 No training without consent. We do not use Content or Translated Output to train models without explicit Customer consent.

6.6 Company IP. The Service, Website, software, interfaces, and underlying technology are owned by the Company or its licensors. Except as expressly stated, no rights are granted. You must not copy, modify, reverse engineer, or create derivative works of the Service.

6.7 Third-party rights. You represent and warrant that you have all rights and permissions needed to submit Content and that our processing under these Terms will not infringe rights, breach confidentiality, or violate law.

7. Customer Obligations

7.1 Acceptable use

7.1.1 You may use the Service only as permitted by these Terms. You must not, and must not allow others to:

(a) use the Service for critical infrastructure or safety-critical systems where errors could cause serious harm;
(b) use the Service unlawfully or to infringe any third-party rights (including intellectual property, privacy, or confidentiality);
(c) distribute spam or unsolicited messages via the Service;
(d) conduct stress testing, benchmarking, or load testing designed to disrupt or degrade the Service;
(e) use the Service or Translated Output to build, train, or improve competing translation services or models;
(f) upload Content you are not legally permitted to disclose (including where restricted by confidentiality, export control, or data protection rules).

7.1.2 The Service is not intended for high-risk decisions (e.g., medical, legal, safety-critical). You are responsible for reviewing Translated Output for accuracy and suitability before relying on it.

7.2 Account security and sharing

7.2.1 You must keep login details confidential and are responsible for all activity under your account.
7.2.2 You must not resell, rent, or share access to your account or the Service unless we explicitly agree in writing.

7.3 Data protection responsibilities

7.3.1 You are responsible for ensuring you have a lawful basis to submit any personal data included in Content and for complying with applicable data protection laws.
7.3.2 Where required, we may offer a Data Processing Addendum (DPA). You must not submit restricted personal data requiring special safeguards unless the necessary terms are agreed.
7.3.3 Where a DPA is in place, we will reasonably support relevant compliance obligations as described in that DPA.

7.4 Indemnity

7.4.1 You will indemnify and hold the Company harmless against third-party claims, damages, fines, and costs (including reasonable legal fees) arising from unlawful use of the Service or Content that infringes rights or violates law.
7.4.2 We will notify you of claims where appropriate and may allow you to lead the defense if doing so does not harm the Company. Any settlement requires our prior written approval (not to be unreasonably withheld).

7.5 Third-party tools

If you use third-party tools, plugins, or automations (where permitted), you must comply with those third-party terms. We are not responsible for third-party tools.

7.6 Prohibited automation

You must not use bots, scrapers, scripts, or automated access that circumvents limits, exceeds normal human usage, or interferes with operations.

7.7 Sanctions and export compliance

You must comply with applicable sanctions and export control laws and must not use the Service for or on behalf of a Sanctioned Party.

7.8 Limited support access

Where you request help, we may access limited account settings strictly to provide onboarding, troubleshooting, and account administration. Such access is restricted and logged.

8. Fees, Credits, and Payments

8.1 The Service uses a prepaid balance (“Credits”). You buy Credits using supported payment cards (e.g., Visa/Mastercard) and Credits are deducted when you place translation orders.

8.2 How charges are calculated.
(a) Per document: the required Credits are shown before confirmation.
(b) Per character: charges depend on the number of source-text characters, billed per 1,000 characters (rounded up), using standard encoding rules.

8.3 Currency, taxes, and fees. Credits are purchased in the currency displayed at checkout. VAT may be included where applicable unless stated otherwise. You are responsible for any bank/card/conversion fees charged by your provider.

8.4 When payment occurs. Payment is taken at the time you purchase Credits. Translation orders deduct from your available Credit balance and will not proceed if insufficient Credits are available.

8.5 No invoicing. We do not provide post-paid invoicing or pay-on-receipt arrangements unless expressly agreed in writing.

8.6 Receipts and history. Credit purchases and usage are recorded in your account history. Receipts are provided electronically.

8.7 Refunds and chargebacks. Credits are generally non-refundable and cannot be exchanged for cash, except where required by law (including applicable consumer withdrawal rights for unused Credits). If a payment is disputed or charged back, we may suspend the account and/or adjust the Credit balance until the dispute is resolved.

8.8 Transferability. Credits are personal to your account, non-transferable, and may be used only by you under your account.

9. Term, Suspension, and Termination

9.1 The Agreement continues until terminated.

9.2 Termination by Customer. You may terminate at any time by closing your account. Termination is effective upon confirmation. Remaining Credits are handled according to Section 8 and mandatory law.

9.3 Termination for cause. We may terminate immediately if you materially breach these Terms, use the Service unlawfully, or repeatedly violate acceptable use requirements.

9.4 Suspension. We may suspend access where reasonably necessary to (a) prevent fraud/abuse/security risk, (b) address chargebacks or payment issues affecting Credits, or (c) comply with law or regulator requests. Access will be restored when the issue is resolved.

9.5 Sanctions. We may terminate immediately if you are or become a Sanctioned Party or use the Service for or on behalf of a Sanctioned Party.

9.6 Fraud and suspicious activity. We may suspend/terminate immediately where we reasonably suspect fraud, including use of invalid details, abusive multiple registrations, prohibited payment methods, or unjustified disputes/chargebacks.

9.7 Effects of termination. On termination: (a) your right to access the Service ends, (b) we delete/anonymize stored Content/Output in line with these Terms and law, and (c) Credits remain generally non-refundable except where mandatory law requires otherwise.

9.8 Trials and promotions. If we offer trial/promotional access, either party may end it immediately unless stated otherwise. Trials convert only if you explicitly opt in.

10. EU/EEA Consumer Withdrawal Right

10.1 If you are an EU/EEA consumer, you may withdraw from this Agreement within 14 days without giving a reason.

10.2 The withdrawal period ends 14 days after the Agreement is concluded (e.g., account creation and/or Credit purchase, whichever occurs first).

10.3 To withdraw, inform us by a clear statement (email or letter is sufficient). You may use the model form below.

10.4 Effects of withdrawal.
(a) Unused Credits: we refund payments for unused Credits.
(b) Services started / used Credits: if you requested performance during the withdrawal period, you pay proportionally for services already provided; used Credits are deducted and the remainder (if any) is refunded.
(c) Fully performed services: if performance was completed during the withdrawal period with your express request and acknowledgement, the withdrawal right may not apply to that fully performed service.

10.5 Refunds are issued without undue delay and no later than 14 days after we receive your withdrawal notice, using the same payment method unless agreed otherwise.

10.6 Model withdrawal form
To: Your Company Name, [registered address], [support email]
I/We hereby give notice that I/We withdraw from my/our contract for the provision of translation services / purchase of Credits.
Ordered on / received on:
Name:
Address:
Email used for account:
Signature (only if sent on paper):
Date:

11. Warranty

11.1 Consumers. If you are a consumer, you have mandatory statutory rights in your country. Nothing in these Terms limits those rights.

11.2 Business customers (B2B). For non-consumers, our warranty for paid services is limited:

11.2.1 If a defect is attributable to us (e.g., access failure, delivery failure, corrupted output files, incorrect Credit charging), we will re-perform or provide an equivalent replacement within a reasonable time after notice.

11.2.2 If re-performance fails within a reasonable additional period, you may request an appropriate reduction (limited to the affected order value/unused Credits) or a refund for the affected portion where re-performance is impossible or unreasonable.

11.2.3 If repeated attempts fail, you may cancel the affected order and receive a refund of the relevant unused/affected Credits.

11.2.4 You must report defects without undue delay and provide reasonable details (e.g., job IDs, timestamps, screenshots) to help investigation.

11.2.5 You agree to cooperate reasonably and at no cost by providing information needed to diagnose the issue.

11.2.6 For free/trial/beta features, liability for defects applies only where required by law or in cases of intent/gross negligence or fraudulent concealment.

11.3 Translation quality. Translation involves context and judgment. Warranty coverage is intended for technical/service failures (non-delivery, corruption, system errors, incorrect charging), not subjective preferences where the Service has been delivered as intended. You must review output before using it for legal, medical, safety-critical, or compliance purposes.

12. Liability

12.1 Nothing in these Terms excludes liability that cannot legally be excluded.

12.2 We do not limit liability for: (a) death or personal injury caused by negligence, (b) fraud or fraudulent misrepresentation, (c) non-excludable liability under mandatory consumer law, or (d) liability expressly assumed in a written warranty.

12.3 Otherwise, we are liable only for foreseeable damages caused by breach of essential contractual obligations. Liability is limited to damages typical and foreseeable at the time of contract.

12.4 To the extent permitted by law, we are not liable for loss of profits, revenue, business, anticipated savings, goodwill, data loss/corruption, or indirect/consequential damages.

12.5 Liability cap (B2B). For business customers, our total liability is limited to the amount paid in the 12 months prior to the event giving rise to the claim (or, if shorter, since the Agreement began). For order-specific claims, liability is further limited to the Credits used for the relevant order.

12.6 These limits also apply to our employees, contractors, and processors.

12.7 You remain responsible for verifying output suitability and maintaining backups of your Content and results.

13. Changes to These Terms

13.1 We may amend these Terms for the future where there is a valid reason (e.g., legal changes, security requirements, technical changes, operational needs, or new features requiring contract updates) and where the changes are reasonable.

13.2 We will provide notice in text form (email or in-account notice) at least 8 weeks before changes take effect, highlighting changes and the effective date. You will have at least 8 weeks to object. If you do not object, changes are deemed accepted. The notice will explain your objection rights and the consequences of silence. If you object and continuation is unreasonable, either party may terminate.

14. Final Provisions

14.1 Your own terms do not apply unless we explicitly agree in writing.

14.2 Side agreements and amendments must be in writing. This also applies to waiving the written-form requirement.

14.3 Set-off/retention rights may be exercised only where your counterclaim is undisputed, finally determined by a competent court, or arises from the same contractual relationship.

14.4 We are not obliged to participate in consumer dispute resolution unless required by law.

14.5 Governing law is the law of [Insert Country], excluding conflict-of-law rules and CISG. Mandatory consumer protections in your habitual residence remain unaffected.

14.6 For business customers, exclusive jurisdiction is the competent court in [Insert City, Country], subject to mandatory consumer jurisdiction rules.

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Service Specification – Online Translation Service

1. Access and credentials

Customers access the Service exclusively via the Website using an account and prepaid Credits. No API, desktop app, or mobile app access is offered unless expressly stated on the Website.

2. What the Service provides

You may (a) enter text directly in the Website interface and/or (b) upload supported documents for translation. You choose the source and target languages from the options shown at the time you submit the job.

3. Processing and retention

Texts/files and their translations are processed only as long as needed to deliver the Service. Optional saved translations/history features are available only if you enable them.

4. Fair use and rate limiting

To maintain availability for all users, we may throttle, slow, or temporarily suspend processing if usage materially exceeds reasonable normal use or threatens platform stability. Any measures will be proportionate.

5. Technical considerations

Browser limits, script execution constraints, and upload limits may affect performance. If a limit is reached, the Website will notify you and, where possible, suggest fixes (e.g., splitting files or reducing parallel jobs).

6. Document translation formats and size limits

Document translation depends on file readability and may not be possible in every case. Supported formats and size limits are:

• .docx / .doc — up to 30 MB

• .pptx — up to 30 MB

• .xlsx — up to 30 MB

• .pdf — up to 30 MB

• .txt — up to 1 MB

7. Character counting for text jobs

For text-area jobs, billing is based on source-text Characters counted with standard encoding (e.g., UTF-8). Charges apply per 1,000 characters (rounded up), unless the Website states otherwise.

8. Job caps

For stability, the Service applies caps:

• Text jobs: up to 1,000,000 characters

• Document jobs: subject to the file-size limits listed above

9. Languages

Supported languages are displayed on the Website at the time of ordering and may vary by feature.

10. One file per submission

Unless the Website states otherwise, each document translation submission accepts one file. Bulk or multi-file workflows may be offered separately where indicated.

11. Credits

All usage is deducted from your Credit balance. Credits are personal and non-transferable.

12. Service updates

Supported formats, limits, and languages may be updated over time. Material changes are handled according to the change process described in these Terms.