FAQ — Frequently Asked Questions
How does the translation process work?
Simply upload your document, select your source and target languages, and use credits to start the translation. Your file will be processed instantly and ready to download in seconds.
What types of files can I upload?
You can upload PDF, DOCX, PPTX, XLSX, and TXT files. We’re constantly expanding our supported formats, and our support team can help if you’re unsure about your file type.
What languages are available for translation?
You can translate between more than 32 languages, with additional options being introduced over time. Our most popular languages include English, Spanish, French, German, Arabic, Chinese, Japanese, Portuguese, Italian, and Turkish.
Is there a limit on file size or document length?
You can upload text jobs up to 1 million characters and documents up to 30 MB. If your file is larger, simply divide it into sections or reduce the size of images and media.
Will my original layout and formatting be kept?
Yes. We preserve your document’s structure, including tables, images, headings, bullet points, and layout. In rare cases with complex designs, minor manual adjustments may be needed.
What level of accuracy can I expect from your translations?
We use advanced AI models optimized for natural, context-aware translations to deliver accurate and fluent results.
How quickly will I receive my translation?
In most cases, your translation will be ready almost instantly. Bigger files or PDFs with many images can take a bit more time to process.
How does the credit system work?
Simply buy credits upfront and use them whenever you need. There are no monthly plans, no automatic billing, and your credits stay valid.
How is pricing calculated?
Each document costs €5 in credits, plus €1 in credits per 1,000 characters. Credits are bought in advance on our website and used when you submit a translation.
Can I receive an invoice or include VAT details?
After checkout, a receipt is automatically sent to your email address. Invoicing and VAT or company details are not supported at this time.
Is my information safe with you?
Yes, your data is handled securely. We don’t keep your original files — only the translated output is saved so you can access it later.
Do you support scanned PDFs and image-based files?
At this time, we support text-based documents only. Image files and scanned PDFs are not yet supported.
What if I’m not satisfied with the translation result?
If something doesn’t look right, you can retry the translation up to three times at no cost. If you still have issues, just reach out to our support team.
Is a refund available if I’m not satisfied?
If you experience any issues with your translation or purchase, please contact our support team and we’ll be happy to assist.
Do you offer API access?
API integration is currently not supported on our platform.